Privacy Policy
This Privacy Policy explains how Best Energy Consultant, an independent energy advisory and consulting firm with its office at 16192 Coastal Highway, Lewes, Delaware 19958 ("we", "us", "our"), collects, uses, and protects information when you use the website at bestenergyconsultant.site or engage our services. We keep this simple: we collect only what we need to respond to you and to do the work we're hired to do.
1. Information We Collect
When you use our contact form, call us, or email us, we may collect:
- Contact details: name, email address, phone number, and company or facility name;
- The content of your message, including any facility details you choose to share (building size, location, goals);
- Business data you provide for an engagement, such as utility bills, meter data, and facility records — this is handled under the confidentiality terms of your engagement, not this policy.
We do not ask for, or knowingly collect, payment card numbers, government ID numbers, or other sensitive personal data through this website.
2. How We Use Your Information
- To respond to your inquiry and provide the services you request;
- To prepare quotes, statements of work, and reports for an engagement;
- To communicate about your project (scheduling, deliverables, changes);
- To comply with legal, tax, and record-keeping obligations.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
3. Contact Form & Third-Party Delivery
Messages submitted through the website's contact form are delivered to our office email address using a third-party form-delivery service. In doing so, the information you submit in the form is transmitted to that provider so it can be forwarded to us. We do not store form submissions with that provider; they are delivered to us by email and handled from that point under this policy and, where applicable, the terms of your engagement.
4. Cookies & Tracking
This website does not set advertising or cross-site tracking cookies, and we do not embed third-party advertising pixels. If we ever add analytics or similar tools, we will update this policy to describe what they are and what they collect.
5. Data Sharing
We share information only in the following limited circumstances:
- With the third-party form-delivery service solely to route your message to us (Section 3);
- With contractors, utilities, or other professionals you engage, only with your instruction or consent;
- When required by law, regulation, or a valid legal process.
6. Data Retention
We retain inquiry records and project records for as long as needed to provide services, honor warranties of our work product, and meet our legal and tax obligations. You may request deletion of your inquiry details at any time, subject to our record-keeping obligations for completed engagements.
7. Security
We use reasonable technical and organizational measures to protect the information we hold, including encrypted connections (HTTPS) for this website and controlled access to client records. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security, but we treat your data the way we'd want our own treated.
8. Your Choices
You may at any time:
- Ask what information we hold about you;
- Request correction of inaccurate information;
- Request deletion of your inquiry details (subject to Section 6);
- Withdraw consent for future marketing contact, if we have ever asked for it.
To exercise any of these rights, email us at info@bestenergyconsultant.site or call (888) 246-0263.
9. Children
This website and our services are intended for businesses and facility decision-makers. We do not knowingly collect information from children under 16. If you believe a child has provided us information, please contact us and we will delete it.
10. Changes to This Policy
We may revise this Privacy Policy from time to time. The "last updated" date at the top of this page reflects the most recent revision. If we make material changes, we will post the updated policy on this page before it takes effect. Continued use of the website after changes are posted constitutes acceptance of the revised policy.
11. Contact
If you have questions or concerns about this Privacy Policy or how we handle your information:
- Best Energy Consultant
16192 Coastal Highway, Lewes, Delaware 19958 - Phone: (888) 246-0263
- Email: info@bestenergyconsultant.site